When you’re not doing so great, one of the most powerful steps you can take is really rather simple: talk about it. Sometimes that can feel easier said than done – we feel like we’re burdening someone else with our problems, and we don’t want to come across as needy or like we don’t have our lives on track.

But here’s a reality check – your friends and family care about you! Put yourself in their shoes. How would you feel if you found out that a loved one had been going through a tough time, but hadn’t reached out for help?

It goes without saying, but before we go any further, let’s say it anyway: if you’re thinking of traveling or socalising, please place your health and that of your loved ones first. Make any plans thoughtfully and always follow local Covid-19 advice.

Don’t forget, like any big challenge, you will get through this – future you is older and wiser and waiting for you on the other side – it may just take a couple of attempt to reach them. In addition to family and friends, there are also many external support services available detailed below, this includes our own Welfare Support Team.

QA Higher Education Welfare Team

Our Student Welfare Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.

Phone: +44 (0)207 656 8420

Email: qahe.welfare@qa.com

In addition to the services below, we have put together a selection of helpful guides and resources, available to download to support you throughout your studies.


If you require health advice, due to current concerns or if you are not sure about an urgent medical problem, your first decision may be to head to the hospital when you may not need to.

Contact your local GP (doctor) service, or contact the NHS Helpline on 111, available 24 hours every day. You can also call 18001 111 on a textphone.

For non-emergency situations, where there is not immediate danger, call 101.

Emergency Services
Call 999 to get immediate help if there is immediate danger of injury or loss of life.

If you require housing advice contact an expert housing advisor on 0808 800 4444. They are open from 8am-8pm weekdays and 9am-5pm on weekends.

If your situation is urgent and you have nowhere to sleep, might be homeless soon, are at risk of harm, or feeling overwhelmed about your housing situation, then call the emergency helpline on 0808 1644 660.

You may also be able to contact your local council for advice and assistance.

If you are having financial difficulties or to apply for access to hardship funds available for students, please contact the Student Welfare Team using the below contact details:

Phone: +44 (0)207 656 8420

Email: qahe.welfare@qa.com

For more useful advice, guidance and tools to help financial management, you can also download our Student Money Guide.


If you are feeling overwhelmed, suicidal or just need someone to talk to, you can contact the Samaritans who are open 24 hours a day, on 166 123 or email jo@samaritans.org

Alternatively, if you are already in contact with your local mental health services, then you could call them for support and assistance.

Student Minds

Student Minds is the UK’s student mental health charity. Their Student Space will be available 24/7 throughout the holidays.

Support services:

Student Welfare Team Support

We are here for you. We have put together a handful of helpful guides to offer support to you whilst you are studying with us:

You can speak to a member of the National Domestic Violence Helpline team. The team will provide a listening ear if you want to talk about your experiences and support you to work through your options in the short and long-term. The helpline can also help you to access refuge accommodation, or other specialist domestic violence services, if you need them

You can call at any time:
Women’s and Children’s Advice Line: 0808 200 0247
Men’s Advice Line: 0808 801 0327

Emergency Services
If you or a member of your family are in immediate danger, call 999 to get some immediate help.

Student Welfare Team Support

We have put together a Domestic Violence and Abuse Guide to offer support to any students that may be experiencing signs of domestic violence.

Rape Crisis
The national Rape Crisis helpline is open 12pm-2.30pm and 7-9.30pm 365 days a year.

You can call them on:
Women’s Advice Line: 0808 802 9999
National Male Survivors Helpline: 080 800 5005

Emergency Services
You may also wish to make a report to the police on 101 (non-emergency), or if you are in immediate danger contact 999.