Solents Support Team
Our Safeguarding, Student Life and Wellbeing Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.
The Safeguarding, Student Life and Wellbeing can be contacted in a number of ways:
Email: qahe.welfare@qa.com
Mental health team: qahe.mentalhealthsupport@qa.com
Phone: +44 (0)203 921 0163
On campus: In Birmingham, Manchester and London campuses
Monday – Friday 9am-5.00pm
When you’re not doing so great, one of the most powerful steps you can take is really rather simple: talk about it. Sometimes that can feel easier said than done – we feel like we’re burdening someone else with our problems, and we don’t want to come across as needy or like we don’t have our lives on track. But here’s a reality check – your friends and family care about you! Put yourself in their shoes. How would you feel if you found out that a loved one had been going through a tough time, but hadn’t reached out for help?
Don’t forget, like any big challenge, you will get through this – future you is older and wiser and waiting for you on the other side – it may just take a couple of attempt to reach them. In addition to family and friends, there are also many external support services available detailed below, this includes our own Safeguarding, Student Life and Wellbeing Team.
NHS
If you require health advice, due to current concerns or if you are not sure about an urgent medical problem, your first decision may be to head to the hospital when you may not need to.
Contact your local GP (doctor) service, or contact the NHS Helpline on 111, available 24 hours every day. You can also call 18001 111 on a textphone.
Police
For non-emergency situations, where there is not immediate danger, call 101.
Emergency Services
Call 999 to get immediate help if there is immediate danger of injury or loss of life.
Shelter
If you require housing advice contact an expert housing advisor on 0808 800 4444. They are open from 8am-8pm weekdays and 9am-5pm on weekends.
If your situation is urgent and you have nowhere to sleep, might be homeless soon, are at risk of harm, or feeling overwhelmed about your housing situation, then call the emergency helpline on 0808 1644 660.
You may also be able to contact your local council for advice and assistance.
Samaritans
If you are feeling overwhelmed, suicidal or just need someone to talk to, you can contact the Samaritans who are open 24 hours a day, on 166 123 or email jo@samaritans.org
Alternatively, if you are already in contact with your local mental health services, then you could call them for support and assistance.
Student minds
Student Minds is the UK’s student mental health charity. Their Student Space will be available 24/7 throughout the holidays.
Support services:
- Text support (24/7)
- Webchat support (4pm-11pm every day)
- Email support (24/7 – response within 24 hours)
Refuge
You can speak to a member of the National Domestic Violence Helpline team. The team will provide a listening ear if you want to talk about your experiences and support you to work through your options in the short and long-term. The helpline can also help you to access refuge accommodation, or other specialist domestic violence services, if you need them
You can call at any time:
Women’s and Children’s Advice Line: 0808 200 0247
Men’s Advice Line: 0808 801 0327
Emergency services
If you or a member of your family are in immediate danger, call 999 to get some immediate help.
Rape crisis
The national Rape Crisis helpline is open 12pm-2.30pm and 7-9.30pm 365 days a year.
You can call them on:
Women’s Advice Line: 0808 802 9999
National Male Survivors Helpline: 080 800 5005
Emergency services
You may also wish to make a report to the police on 101 (non-emergency), or if you are in immediate danger contact 999.
Our Welfare Team is here to provide compassionate, confidential support to any students who may be affected by natural disasters or situations involving war and conflict. We understand that these events can have a significant emotional and practical impact, whether they are happening close to home or affecting family, friends, or communities abroad. No matter your circumstances, you are not alone—our team is committed to listening, understanding, and helping you navigate any challenges you may be experiencing.
We can offer a range of support, including emotional wellbeing guidance, practical advice, and signposting to additional services where needed. If you are struggling, feeling overwhelmed, or simply need someone to talk to, we encourage you to reach out. Our priority is to ensure that every student feels safe, supported, and able to continue their learning in a positive environment.
Welfare Team – QAHE.Welfare@qa.com
Mental Health Practitioners – qahe.mentalhealthsupport@qa.com
Student Assistance Programme – Wisdom Code to use to register: MHA339939