Date Published: 16 March 2020
Last Updated: 30 September 2020
The wellbeing, health and safety of our students, staff and communities remain our top priority.
The UK Government is closely monitoring the Covid-19 situation and is taking action, in the UK and overseas.
We will continue to update this page as we receive further guidance from Public Health England (PHE) regarding the situation in the UK.
Here is where you can find the latest information on what steps we are taking at the London, Birmingham and Manchester Centres campuses and any changes to our operations and/or teaching delivery.
Teaching delivery updates
To keep up to date with the latest changes to your teaching delivery, please visit the QA Higher Education website
We will update our list of key sites below with a status to make it easy for you to keep up to date with any changes.
- London Centre: Open – booking required.
- Birmingham Centre: Open – booking required.
Opening hours for these Centres are Monday to Friday 9am to 6pm. This will be reviewed on an ongoing basis.
We intend for you to be able to access the campus for scheduled teaching sessions and to use the study facilities. To help us maintain safe numbers on campus – you must book a place before arriving on campus. We will email all students with information on how to book.
- Manchester Centre: This Centre is open for schedule teaching sessions only. Study support will continue to be available by virtual appointments which can be booked.
To support NHS Test and Trace and to help us manage capacity, when you arrive on campus, we will ask you to scan a QR code and complete a form online to check-in. You will also be asked to check-out on leaving the campus.
You can check the QA Higher Education Return to Campus guide here.
Advice and guidance
- QA Higher Education website – for up to date information about the steps that QA are taking on-campus and FAQs for you
- Public Health England website– for the most up to date information on Coronavirus, when to self-isolate and the latest guidance from the UK Government
- NHS Coronavirus page– for questions about the virus, how to avoid catching and spreading germs and if you have specific concerns
- FCO (Foreign & Commonwealth Office) website – for advice regarding any necessary precautions you may need to take if you are planning on travelling outside the UK
What action are you taking?
We are following guidance issued by the government and Public Health England. As the situation develops we will continue to update this page and notify anyone affected by changes.
You can find more information about the steps QA are taking here.
I have been advised to self-isolate by the NHS, who should I inform?
If you are a student studying with us, please contact us at email@example.com so we can ensure the right support is in place for you.
You can inform us using our form on the QA Higher Education website.
More information about who needs to self-isolate is available on the NHS website.
I’m supposed to re-enrol for my next year of study – is that going ahead?
One of our priorities is to ensure that we are minimising any disruption to learning for our students. This includes students who are due to resume their studies.
Our team have been working hard to make sure we have all of the systems in place to support you on your return. This includes making sure you have access to all our support teams as you normally would.
We are currently working on our re-opening plans. We will continue to keep you informed of our plans and what they mean for your studies.
Our focus is to provide a safe and welcoming environment for students studying with us.
As enrolment draws closer, you will receive enrolment instructions from us via email – please continue to check your emails. Once you have re-enrolled, in line with social distancing requirements, your core teaching will be delivered online and we plan to offer some opportunities to engage in some supplementary small group face-to-face teaching, continuing to follow social distancing measures as required. We plan to transition your teaching back to campus-based teaching as restrictions are eased and as soon as safe and practical for us to do so.
Alongside all online learning platforms and resources, you will also continue to have access to all of our support teams, including the ACE Team, Careers and Welfare, either online or on-campus, as you progress through your studies with us.
Please continue to check your university email for updates from us regarding re-enrolment and arrangements for teaching.
How will I be taught?
Whilst social distancing rules remain in place, we’re ensuring you can still access as much support as possible, online, and on campus from September.
Our plans include:
- Some on campus teaching opportunities where possible and it is safe and practical, taking in to consideration any social distancing rules
- Delivering courses using live online classes, with the opportunity to supplement these with face-to-face teaching where possible
- Opportunities for students to interact with teachers and fellow students, either online or face-to-face where possible
- Our academics will use a range of virtual teaching tools to deliver engaging and challenging online learning and teaching
- Access to a mix of online learning resources and your Virtual Learning Environment (VLE) 24/7, via your mobile, laptop or computer
- Access to all of our support services, either online or on-campus allowing you to access library materials and resources, study advice from our ACE Team, careers support, and pastoral support from our Welfare Team
Please continue to check your emails as we will continue to send you information regarding your teaching via email.
What are my options if I do not want to accept the changes to my course for 2020-21?
As a result of Coronavirus (Covid-19) it has been necessary for us to make a number of changes to the way that your course operates. This includes moving to a model where some teaching is delivered on campus, and some is delivered online, and changes to other aspects of the student experience such as the social spaces that will be open. We are aiming to offer a learning experience that is equivalent to the experience we offered before the pandemic.
When you come to re-enrol for the 2020/21 academic year, we will ask you to confirm that you understand the changes that we have communicated to you. We will also ask you to accept the changes as changes to your contract with us. If you are not happy to accept the changes in this way, and would like to discuss available options in more detail, please contact us.
I’m not currently in the UK and worried I won’t be able to travel to the UK in time for my classes?
We are continuing to monitor the situation. From 8 June 2020, there are new rules in place for entering the UK due to Covid-19. The rules are for both residents and visitors to the UK and include 14-days’ self-isolation on arrival. During those two weeks you will not be able to attend classes on campus. You should take this into account when planning your journey to the UK. Further details, together with guidance on how to travel safely from the airport, and countries which are exempt from the 14-days’ self-isolation period are available here.
If you are worried about arriving late due to travel restrictions, please let us know as soon as possible and one of our team will contact you directly.
If you are travelling to the UK to join us, please complete this online form with your travel information. This will allow the team at QA Higher Education to know when you are arriving and gives us the opportunity to provide any additional advice, guidance and support before and upon your arrival to the UK. This is particularly important should you be arriving from a country where you may need to self-isolate on arrival in the UK.
Students will have the option to enrol and commence studies online.
To contact us to discuss your specific situation, please call +44 (0)20 3925 6393.
What IT hardware/software will I need to be able to study online?
Recognising that some or all of your study will be online you will need to access the University’s resources via internet.
As such you should have:
- Access to a computer (desktop/laptop) that is less than 5 years old
- Speakers/headphones/earbuds for listening to audio or video presentations
- A webcam
Our online sessions can be accessed via smartphone, but it is recommended that you have access to a tablet/laptop or a PC for ease of use and completing assessments.
You will also need access to a stable internet connection. You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.
If you have any queries or concerns around the equipment you plan to use, don’t hesitate to contact our very helpful ACE Team for advice at ACELDN@qa.com.
Can you help me organise accommodation?
If you would like help finding, booking, and organising accommodation for your studies, the QA Higher Education Accommodation Service is here to help. Complete your details using an online form here and one of the team will contact you to discuss your options.
Student Finance England Funded Students
For all Student Finance England funded students:
Will tuition fee and maintenance loans be processed and paid as normal?
Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.
Will my tuition fee allocation change as a result in my programme moving to online learning?
Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.
We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays assessing applications.
If you are having difficulty in contacting Student Finance England and you have questions regarding your application, please contact the University Finance Team on 0207 656 8450 or email us on QAHEfinancesupport@qa.com.