{"id":22,"date":"2019-12-03T11:00:31","date_gmt":"2019-12-03T11:00:31","guid":{"rendered":"https:\/\/qa.solent.ac.uk\/pathway\/?page_id=22"},"modified":"2026-04-01T15:06:03","modified_gmt":"2026-04-01T14:06:03","slug":"finance","status":"publish","type":"page","link":"https:\/\/qa.solent.ac.uk\/pathway\/dates-and-fees\/finance\/","title":{"rendered":"Finance"},"content":{"rendered":"

We are committed to assisting you in your studies wherever possible. If you are experiencing any unforeseen financial difficulties in paying your Tuition Fees you must contact the Finance Team for support and advice as soon as possible.<\/p>\n

Student budget calculator<\/strong><\/p>\n

Ease your student life with our free money management tool – understand your spending and make better financial decisions.<\/p>\n

Find out more<\/a><\/p>\n

Student Support<\/strong><\/p>\n

If you have any money worries our student support teams are available to signpost you to the support available.<\/p>\n

Find out more<\/a><\/p>\n

Cost of living<\/strong><\/p>\n

With utilities bills, inflation and other costs of living all on the rise, it\u2019s a tough time to be a student \u2013 so knowing what support is available, and how to make your money go further, is more important than ever.<\/p>\n

In addition to your tuition fees, when applying for your visa you should also allow enough funds to cover your living expenses for the duration of your studies. The actual amount that you will need depends on your lifestyle and this must be considered. Please check the gov.uk website for the latest advice and guidance here<\/a>.<\/p>\n

Find out more<\/a><\/p>\n

Contact Us:<\/strong><\/p>\n

QAHEFinanceSupport@qa.com<\/a><\/p>\n

Self-Funding Students<\/strong><\/p>\n

For all payment-related information and to make a payment, please visit our\u00a0Make a Payment<\/a>\u00a0page.<\/p>\n

Refunds<\/strong><\/p>\n

Who can submit a refund application?<\/strong>
\nA refund application can only be submitted by one of the three parties below:
\n– Student
\n– Recruiter
\n– Agent<\/p>\n

Refund requests must be submitted via the refund form<\/a>.<\/p>\n

How long will the refund process take?<\/strong>
\nThe refund process can take 3-6 weeks. Please make sure that you monitor your emails for requests of further information. If the refund is due to withdrawal from studies, visa refusal, or university rejection, ensure that you have confirmed this with your recruiter or the registry team. Any delays in providing information or notifying relevant teams will result in refund delays. Submitting multiple forms will not expedite the refund process.<\/p>\n

Once my refund is approved, how long will it take for me to receive the funds?<\/strong>
\nFunds may take up to 15 business days to be delivered to the source. Please note that this timeframe can be affected by bank holidays. If a third party was used for the payment, it is your responsibility to follow up with them directly.<\/p>\n

Can my refund be processed to a different account than the one I used for the original payment?<\/strong>
\nDue to anti-money laundering regulations, we are required to return funds to the original payment source, including any third parties that may have been involved.<\/p>\n

I have paid through multiple accounts, where will my funds go?<\/strong>
\nAs part of our compliance with anti-money laundering regulations, we are required to process refunds to the original payment sources. This includes any third-party payment methods involved in the transaction. In cases where multiple payment sources were used for the original purchase, the refund will be allocated proportionally based on the source details.
\nPlease note that:
\n\u2022 If third parties (such as payment providers or financial institutions) were involved in the original transaction, the refund will be returned to them accordingly.
\n\u2022 The breakdown of the refund will reflect the various sources used in the transaction, ensuring transparency and compliance with regulatory requirements.<\/p>\n

Are there any fees applied to my refund?<\/strong>
\nFees will differ according to partner university. For full clarification of fees, please refer to the Terms and Conditions outlined in your offer.<\/p>\n

Where can I find if I am eligible?<\/strong>
\nEligibility is determined on a case-by-case basis. Please refer to the Terms and Conditions outlined in your offer to determine eligibility including mitigating factors that may affect refund amount. Rejected or reduced refunds will be referred to the Terms and Conditions accepted in the offer.<\/p>\n

When will I be contacted regarding my refund?<\/strong>
\nYou will only be contacted regarding your refund application<\/a> should the refund team require further information or clarification regarding the application (please monitor your emails to prevent delays in the refund process.) The refunds team will also contact you when the refund is approved or rejected with details of reasoning. Please refer to projected refund processing time and refrain from requesting updates.<\/p>\n

I\u2019ve submitted my refund form, is there anything else that I need to do?<\/strong>
\nOnce a refund application has been submitted and you have informed either your recruiter or the registry team of intention of refund you do not need to do anything else. Please monitor your emails for requests of further information or clarification. Any delays in providing information or notifying relevant teams will result in refund delays. Submitting multiple forms will not expedite the refund process.<\/p>\n

I\u2019ve paid through a third party; will the university be reaching out to them on my behalf?<\/strong>
\nTo comply with anti-money laundering regulations, all refunds must be returned to the original payment source(s), including any third-party services used during the original transaction.
\nIf your original payment involved multiple sources, the refund will be split proportionally and returned to each source accordingly.<\/p>\n

Important<\/strong>:
\nIf you used a third-party payment service (such as a friend\u2019s card, a payment platform, or a financial intermediary), it is your responsibility to contact them directly<\/strong> to follow up on the refund once it has been processed.<\/p>\n","protected":false},"excerpt":{"rendered":"

We are committed to assisting you in your studies wherever possible. If you are experiencing any unforeseen financial difficulties in paying your Tuition Fees you must contact the Finance Team for support and advice as soon as possible. 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