{"id":1280,"date":"2020-11-10T11:44:42","date_gmt":"2020-11-10T11:44:42","guid":{"rendered":"https:\/\/qa.solent.ac.uk\/centres\/?page_id=1280"},"modified":"2026-06-25T14:21:32","modified_gmt":"2026-06-25T13:21:32","slug":"student-policies","status":"publish","type":"page","link":"https:\/\/qa.solent.ac.uk\/centres\/student-policies\/","title":{"rendered":"Student Policies"},"content":{"rendered":"<p>This page is where you&#8217;ll find all the essential policies, standards, and commitments guiding how we support our applicants and students, and collaborate with our partners.<\/p>\n<p>Our policies are designed to foster a fair, transparent, and supportive learning environment, ensuring every student enjoys a consistently high-quality experience.<\/p>\n<p>This page brings together all relevant policies in one convenient place, connecting you with both QA Higher Education and Southampton Solent University guidance. Whether you\u2019re looking for information on assessments, wellbeing, safeguarding, raising concerns, or data protection, you\u2019ll find clear answers here.<\/p>\n<p>Our goal is to keep you informed, confident, and supported throughout your studies. These policies ensure fairness, uphold academic standards, and protect your rights and responsibilities.<\/p>\n<h2>Feedback<\/h2>\n<p>Together, the University and our partners at QA Higher Education aspire for you to have a positive experience during your application process, and time studying with us as a student and feedback is important to us.<\/p>\n<p>If you have feedback, whether positive or something we didn\u2019t get right and you would like to raise an issue with us, please contact the QA Higher Education team using the details below:<\/p>\n<p>Email: <strong>qahe.haveyoursay@qa.com<\/strong><\/p>\n<h2>Accommodation<\/h2>\n<p>Our Accommodation Guide helps you understand your housing options and supports you in finding a safe, comfortable place to call home during your studies.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2024\/08\/Private-rental-guidance-2024.pdf\" target=\"_blank\" rel=\"noopener\">Accommodation Guide<\/a><\/li>\n<\/ul>\n<h2>Admissions<\/h2>\n<p>Our\u202fAdmissions\u202fPolicy\u202foutlines\u202fwhat we look for, how we make decisions, and how we assess applications fairly and transparently.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Admissions-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Admissions Policy<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2024\/12\/HOME-QAHE-English-Language-Testing-Policy-005-update1.pdf\" target=\"_blank\" rel=\"noopener\">English Language Testing Policy (Home\/EU students)<\/a><\/li>\n<\/ul>\n<h2>Attendance and Engagement<\/h2>\n<p>Our Attendance and Engagement Policy\u202fis\u202fhere to help you stay connected with your studies and feel supported along the way.<\/p>\n<ul>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/wp-content\/uploads\/sites\/3\/2026\/06\/QAHE-Student-Attendance-Engagement-Policy-Solent-Programmes.pdf\" target=\"_blank\" rel=\"noopener\">QAHE Southampton Solent University Attendance and Engagement Policy<\/a><\/li>\n<\/ul>\n<h2>Care Leavers<\/h2>\n<p>We provide caring, dedicated support to help care leavers settle into university and thrive.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/05\/Care-leaver-bursary.pdf\" target=\"_blank\" rel=\"noopener\">Care Leavers Bursary Policy<\/a><\/li>\n<\/ul>\n<h2>Changes to Programmes<\/h2>\n<p>Our Changes to Programmes Policy\u202ftells you how we will\u202fkeep you informed and supported whenever updates are made to your course.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Changes-to-Programmes-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Changes to Programmes Policy<\/a><\/li>\n<\/ul>\n<h2>Complaints<\/h2>\n<p>Our Complaints Policy explains how to raise concerns and the fair process we follow to resolve them.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/05\/QAHE-Complaints-Policy.pdf\" target=\"_blank\" rel=\"noopener\">QAHE Complaints Policy<\/a><\/li>\n<\/ul>\n<h2>Criminal Convictions<\/h2>\n<p>Our Criminal Convictions Policy explains how we assess disclosures fairly and sensitively.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Criminal-Convictions-Disclosure-and-Risk-Assessment-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Criminal Convictions and Supporting Students Subject to Legal Licence Restriction, Condition or Order Policy<\/a><\/li>\n<\/ul>\n<h2>Data<\/h2>\n<p>Data policies outline how we protect personal information and meet our legal and regulatory obligations.<\/p>\n<ul>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/cookie-notice\/\" target=\"_blank\" rel=\"noopener\">QAHE Cookie Notice<\/a><\/li>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">QAHE Privacy Notice<\/a><\/li>\n<\/ul>\n<h2>Equality, Diversity, Inclusion and Student Support<\/h2>\n<p>Our EDI and Student Support policies help us create a welcoming and supportive community for everyone.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/05\/Carer-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Caring Responsibilities Policy<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Disability-Policy.pdf\" target=\"_blank\" rel=\"noopener\"><span data-teams=\"true\">Disability Policy<\/span><\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Equality-and-Diversity-Policy-for-QA-Higher-Education-Students.pdf\" target=\"_blank\" rel=\"noopener\">Equality and Diversity Policy<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/05\/Mental-Health-Support-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Mental Health Support Policy<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Pregnancy-Maternity-and-New-Parent-Policy-for-Students.pdf\" target=\"_blank\" rel=\"noopener\">Pregnancy, Maternity, and New Parent Policy for Students<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Reasonable-Adjustments-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Reasonable Adjustment Policy<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Religious-Observance-Policy-for-Students.pdf\" target=\"_blank\" rel=\"noopener\">Religious Observance Policy for Students<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/05\/Trusted-Contact-Policy-First.pdf\" target=\"_blank\" rel=\"noopener\">Trusted Contact Policy<\/a><\/li>\n<\/ul>\n<h2>Fitness to Study<\/h2>\n<p>Our Fitness to Study Policy explains how we support you if personal or health issues begin to affect your studies.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Fitness-to-Study-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Fitness to Study Policy<\/a><\/li>\n<\/ul>\n<h2>Freedom of Speech<\/h2>\n<p>Our Freedom of Speech policy sets out how we protect\u202feveryone\u2019s\u202fright to lawful free expression while still\u202fmaintaining\u202fa respectful environment.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/05\/Freedom-of-Speech-Code-of-Practice.pdf\" target=\"_blank\" rel=\"noopener\">Freedom of Speech Code of Practice<\/a><\/li>\n<\/ul>\n<h2>Prevention of Bullying, Harassment, Sexual Misconduct, and Relationship Abuse<\/h2>\n<p>This policy explains how we help keep our community safe and supportive and guides you to the right support if you ever feel unsure or need advice.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Prevention-of-Bullying-Harassment-Sexual-Misconduct-and-Relationship-Abuse-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Prevention of Bullying, Harassment, Sexual Misconduct, and Relationship Abuse<\/a><\/li>\n<\/ul>\n<h2>Refunds and Compensation<\/h2>\n<p>These policies outline when you may be eligible for a refund or compensation and guides you through the simple steps to access support.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Compensation-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Compensation Policy<\/a><\/li>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Tuition-Fee-Refund-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Tuition Fees Refund Policy<\/a><\/li>\n<\/ul>\n<h2>Safeguarding and Prevent<\/h2>\n<p>Our Safeguarding and Prevent policies explain how we keep our community safe, supportive, and inclusive, and how you can seek help if you ever need it.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Safeguarding-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Safeguarding Policy<\/a><\/li>\n<\/ul>\n<h2>Scholarships and Bursaries<\/h2>\n<p>Our Scholarship, Bursaries, and Discount Policy\u202fexplains\u202fwho can apply and how payments work.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Scholarships-and-Bursaries-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Scholarships and Bursaries Policy<\/a><\/li>\n<\/ul>\n<h2>Southampton Solent University Policies<\/h2>\n<p>Here you can access all Southampton Solent University regulations, procedures and policies and your university student portal.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.solent.ac.uk\/about\/our-policies-and-legal-information\/our-policies\" target=\"_blank\" rel=\"noopener\">Southampton Solent University Policies<\/a><\/li>\n<li><a href=\"https:\/\/students.solent.ac.uk\/\" target=\"_blank\" rel=\"noopener\">Southampton Solent University Student Portal<\/a><\/li>\n<\/ul>\n<h2>Student Disciplinary and Code of Conduct<\/h2>\n<p>Our Student Disciplinary Policy and Student Code of Conduct work together to support a positive, respectful community and help guide students in upholding the standards we all share.<\/p>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/wp-content\/uploads\/2026\/06\/Respect-for-All-Policy.pdf\" target=\"_blank\" rel=\"noopener\">QAHE Respect for All \u2013 incorporating the Student Disciplinary Procedure and Student Code of Conduct<\/a><\/li>\n<\/ul>\n<h2>Other policies and terms<\/h2>\n<ul>\n<li><a href=\"https:\/\/qahighereducation.com\/about-us\/policies-procedures\/\" target=\"_blank\" rel=\"noopener\">QAHE Corporate Policies<\/a> \u2013 for all QAHE Corporate Policies<\/li>\n<\/ul>\n<h2>Terms and Conditions<\/h2>\n<ul>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/wp-content\/uploads\/sites\/3\/2026\/01\/Solent-Terms-and-Conditions-25-26.pdf\" target=\"_blank\" rel=\"noopener\">25\/26 Terms and Conditions<\/a><\/li>\n<\/ul>\n<h2>Previous Terms and Conditions<\/h2>\n<ul>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/wp-content\/uploads\/sites\/3\/2024\/09\/Solent-Terms-and-Conditions-24-25.pdf\" target=\"_blank\" rel=\"noopener\">24\/25 Terms and Conditions<\/a><\/li>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/wp-content\/uploads\/sites\/3\/2024\/01\/Solent-QAHE-Updated-Terms-and-Conditions-Jan-24.pdf\" target=\"_blank\" rel=\"noopener\">23\/24 Terms and Conditions<\/a><\/li>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/wp-content\/uploads\/sites\/3\/2022\/09\/Solent-QAHE-Updated-Terms-and-Conditions-22-23-AB-31.08.22-IH-2.9.22.pdf\" target=\"_blank\" rel=\"noopener\">22\/23 Terms and Conditions<\/a><\/li>\n<li><a href=\"https:\/\/qa.solent.ac.uk\/centres\/wp-content\/uploads\/sites\/3\/2020\/10\/Solent-University-Terms-and-Conditions-QAHE-2020-21.pdf\" target=\"_blank\" rel=\"noopener\">20\/21 Terms and Conditions<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This page is where you&#8217;ll find all the essential policies, standards, and commitments guiding how we support our applicants and students, and collaborate with our partners. 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